What a nightmare Ant, still the finished job looks good!
As the former owner of my Zed you might be interested in my own experience of dreadful service earlier this year. Bear with me as it’s a bit of a long story! Background was that last year I went to the Zed Shed and Lee and the team did their usual excellent job on some suspension work. At the time Lee pointed out a small oil leak from the front crankshaft seal, not a difficult job on the M43 engine.
Anyway the leak wasn’t bad and early this year I got around to booking the car in with a busy local garage for the seal to be replaced - they had had the car in before for things like oil change & MOT and work had always appeared to be satisfactory. So on the day I get a call to say as well as the front seal, it’s the sump gasket and they also suspected the rear crankshaft seal was leaking. I was a bit surprised but agreed that they do both these in addition to the front seal = large bill!
So I get the car back and all seems well, although I didn’t get under the car to look at everything, why would I?
A couple of weeks later I noticed a leak from the radiator header tank, unrelated to the work just done I am sure but an unwelcome expense after the oil leak bill. I go back to the garage who can’t fit me in for 3 weeks so I book it in anyway. Talking to a friend in the village, he suggested a local “one man band garage” who he used and might be able to do the radiator sooner. Sure enough this chap can do the job in about a week so in it goes. Imagine my surprise and shock when he calls me on the day about the serious oil leak from the sump and did I know several of the sump bolts were loose!!
He still had the car on the ramp so I went over and he showed me, several of the bolts were so loose I could unscrew them with my fingers. At this point I explained to him that just a couple of weeks ago another garage had changed the seals & the sump gasket, and on hearing this he went to check the gearbox mounting bolts which were also loose. He torqued them all up and cleaned off the oil as best he could and I took the car away with my new radiator.
Now remember I already a booking at the oil leak garage for the radiator which was now done, but I am pretty steaming about the shoddy workmanship of their oil leak ”repairs”. So in I go and have a serious conversation with the owner who is polite but no apologies. I told him I wanted the booking I already had to be used to ensure the oil leaks were fixed properly and as the MOT was near I wanted the test done as well.
So the Zed goes in on the day and passes the MOT with an advisory for a “fluid leak”. I get the receptionist to fetch the owner again to find out exactly what this is. Oh no, he says, it’s not an oil leak, that is all fine. You’ve got a leak from your power steering pump. Basically I don’t believe him so a few days later having checked the PS fluid level I go back to the chap who did the radiator and ask him to take a look. Sure enough no leak from the power steering pump but it looks like the front crank seal. Aaaargh!
He keeps the car for a few days and does the front crank seal - the one that comes out is the original BMW seal, in his opinion and he points out that the pulleys have not been cleaned of oil and general crap, and the contaminated belts have not been replaced (which he does).
So, the oil leak garage not only charged me for a part they didn’t fit (front seal), their work was to an appalling standard and then when challenged about it they just lied rather than do anything to put it right. Needless to say they have lost my business, and that of my wife, and a few friends who will never go there again after hearing my horror story.
With thanks to those who have persevered to the end of this post!
I will do mate, don’t you worry! The front was done way before the rear was done at the shed…I should have asked you to inspect the work nonetheless. ..now wondering what else is missing. Thankfully there is bolt on the otherside..and I drive like an old woman 
. I have learnt there is no point even trying to complain to Evri, just accept they are crap and move on. 
